We know that it might be difficult for you to buy glasses online but we are here to make your journey on Klar-Eye as seamless and easy as possible. Any question that you might have related to the Product, Shipping, Return, Refunds we have the answer for you. If you have questions other than this, you can go to the ‘Contact Us’ page and talk to our agent directly.
Product Related Question?
What kind of material do you use in your glasses?
- PC & TR90 - This is the type of material we use to make almost all our frames. TR frames offer a great amount of comfort, thanks to their flexible nature they can bend easily according to one’s face shape. PC frames are resilient to any major ground impacts and offer amazing eye protection.
- Metal - We use stainless steel which is an ideal framing material providing adequate support. This makes up a strong and lightweight glass which can be worn by many beautiful different faces.
We have mentioned the material of frame and lens on every product page too! Don’t worry.. We’ve got you covered!
How do I measure my frame size?
- We have given frame measurements like Frame Width, Lens Width, Lens Height, Temple Length as well as the Weight of every glass on the product page. Take that scale out and measure your eyes from end to end and see if the dimensions match with your eyes.
Can I order frames without the lenses?
- No, we do not offer frames without lenses. However, we offer zero power (with no magnification) blue block computer glasses for people looking out to upgrade their style.
Not sure about your reading power?
- If you have a prescription, please share the same with us on email@example.com or drop us a message on +91-8899244244. We can assist you in choosing the right power. If you don’t have a prescription, no issues.. you can take a reading strength test by clicking on this link https://tinyurl.com/y7enuxnx.
How do I care for my Klareyeians?
- Please keep those glasses in the complimentary CASE that we provide. They are a saviour for your glasses and will allow you to use them for a longer term and minimize any wear and tear.
- You can clean those glasses with warm water and soap if you feel they have gotten misty. But do not forget to clean those lenses with a soft clean cloth. Avoid using coarse cloth or paper towels to protect your lenses for any scratches.
- Just like your gadgets or cars need some adjustments from time to time, your glasses do too. Visit an optical store every 4-6 months to get the alignment adjusted or if you are handy with the tools yourself, just try tightening those screws with a small screwdriver.
Can I buy bi-focal or progressive glasses?
- We do not offer bi-focal or progressive lenses currently but we soon plan to include that in our catalog. However, if you want a free consultation you can always drop a message on our helpline number +91-8899244244 .
Shipping Related Question?
In how many days do you ship the product and when will I get it?
- Your order usually gets shipped the next day of order placement and the delivery can happen between 2-8 days depending on your pin code. If you are worried and want to know the estimated time for delivery (EDD), you can message us on +91-8899244244 and we will tell you the EDD for your pin code.
Do you send shipping updates?
- Yes don’t worry, we are there for you every step of the way. After you place your order, you will get timely shipping updates from when your order is in transit, is out for delivery, if you are facing a delayed delivery or due to some reason your order could not be delivered.
What if the delivery boy calls before coming for the delivery and does not turn up?
- In this scenario, you need to inform us as soon as possible so that we can talk to the respective courier service and arrange for another delivery attempt.
Which courier services do you use and are they trustworthy?
- Don’t break a sweat. We send your products through trusted courier networks like BlueDart, Delhivery, DTDC, Ekart etc. So just sit back and relax and you will receive your order in no time.
Do you offer free shipping/Cash on Delivery (COD) and do you ship all over India?
- Yes, we ship our products all over India with COD option. Although, if you pre-pay your order the delivery is quicker. We offer free shipping all over India. For a very few remote pin codes, we charge a surcharge of Rs. 100.
Exchange or Replacement Question?
What if I receive a damaged or wrong product? Will you replace my order?
- Definitely. We will replace the order for you without any extra charges. You will just have to inform us within 7 days of receiving the product(s) by emailing at firstname.lastname@example.org or dropping us a message on our helpline number at +91-8899244244.
What if the product that I receive is not of suitable power or I don’t like the frame? Will I be eligible for replacement?
- Yes, of course. We will replace the order for a minor courier fee ( depending on your pin code) + exchange fee (Rs.99). You can let us know within 7 days of receiving the product(s) by emailing at email@example.com or dropping us a message on our helpline number at +91-8899244244.
How much time does it usually take to get the replaced order?
- Once we initiate the pickup from your address, it takes about 6-8 days to get back the parcel. After a quality check, your order gets dispatched the next day.
What if I don’t like the frame and want a refund?
- We don’t offer any refunds. Don’t worry! You can always select another model or get a coupon worth the amount of the glasses with a validity of 2 years.